1.1 In these Conditions, the following terms shall have the meaning set out next to them.
1.2 Where the context permits the singular includes the plural.
1.3 These Conditions are the terms applying as between the Course Provider and the Delegate and/or Company. Throughout these Terms and Conditions, the terms ‘Course Provider’, ‘we’, ‘us’ and ‘our’ refer to Pearson CPC.
1.4 Throughout these Terms and Conditions, the term ‘Course Provider’ also relates to subcontractors who may be delivering the course on behalf of Person CPC.
1.5 Throughout these Terms and Conditions, the term delegate and Company are interchangeable and apply to both.
2.1 All Courses will be provided by the Course Provider with reasonable care and skill.
2.2 All Driver CPC Courses, offered by the Course Provider, meet the requirements of the Drivers Standards Agency and the Joint Approval Unit of the same as regards courses relating to Driver Certificates of Professional Competence.
2.3 All Non Driver CPC Courses are, where applicable, approved by and meet the requirements of any relevant body in relation to that Course.
2.4 The Course Provider will make all appropriate notifications to the relevant regulatory body, in connection with a Delegate’s attendance on a Course.
2.5 The Course Provider will notify the Delegate of any variation in Course details as soon as reasonably practicable.
3.1 Delegates shall comply with all reasonable instructions of the Course Provider during the Course.
3.2 Delegates shall pay the Fee in accordance with clause 4 below.
3.3 Delegates shall produce such documents proving their identity or other documents as the Course Provider shall instruct them to bring with them to the Course. In the event that a Delegate fails to bring the required identification documents the Delegate may be excluded from the Course without refund or other liability on the Course Provider. To the extent that a Delegate who fails to produce the required identification documents is permitted to complete the Course, the absence of identification documents is likely to affect the ability of the Delegate to claim the time spent on that Course towards his Certificate of Professional Competence or other relevant certification or training obligation.
4.1 The Fee shall be the amount notified to the Delegate as being the charge for the relevant Course prior to booking. Fees advertised in marketing literature or on our website, may be subject to change and such indications of fees are not an offer by the Course Provider. The Course Provider will confirm the Fee during the booking process. Our courses do not currently attract VAT.
4.2 The Fee is payable upon booking. Any contract relating to courses purchased via this website, by telephone or email, shall only come into being when the Buyer has placed an order and the Seller has accepted the order. If we are unable to confirm a booking for which you have made payment, either a full refund will be made or you will be offered a place on an alternative course.
4.3 In the event of cancellation clause 5 below shall apply.
4.4 Following payment, the Course Provider will send the Delegate a booking confirmation notice confirming the time, date and venue of the Course.
4.5 The Course Provider shall be entitled to vary the Fee after booking in the event that the cost of providing the Course increases between booking and the date scheduled for the Course for reasons beyond the reasonable control of the Course Provider. In these circumstances the Delegate may either pay the additional Fee or cancel the booking with a full refund.
4.6 Payment of the Fee to the Course Provider shall represent the good discharge of the Delegate’s payment obligations
5.1 Fee in the event of cancellation by the Course Provider.
The Course Provider reserves the right to cancel a course at any time. In the event that a Course is cancelled by the Course Provider, the Course Provider shall refund the full Fee for course days not delivered to the Delegate. The Course Provider shall have no liability to the Delegate (either the individual Delegate or their employer) whether in respect of direct or indirect loss beyond the refund of the fee in the event of cancellation by the Course Provider. The Course Provider reserves the right to retain any monies pertaining to externally purchased course materials and/ or any external exam fees on behalf of the delegate in the event of cancellation.
5.2 In the event that the Course details are varied by the Course Provider, the Course Provider will notify the Delegate of the variation. If the Course details, as varied, are not suitable for the Delegate or otherwise are unacceptable to them, the Delegate may cancel the booking and the Course Provider will refund the pro-rata amount relating to the variation to the Delegate. The Course Provider shall have no liability to the Delegate (either the individual Delegate or their employer) whether in respect of direct or indirect loss beyond the refund of the Fee in the event of variation by the Course Provider of the Course details leading to cancellation by the Delegate. The Course Provider reserves the right to retain any monies pertaining to externally purchased course materials and/or any external exam fees on behalf of the delegate in the event the proposed course variation is not suitable to delegate.
6.1 In the event that the Delegate or Company wishes to cancel or transfer the booking he or she may do so and in those circumstances the following provisions shall apply:
In the event of cancellation more than eight weeks before the date scheduled for the Course, the Course Provider shall give the Delegate a full refund of the Fee excluding any services or products supplied and paid for by the Course Provider (such as exam fees and course material which will be retained by the Course Provider) less an administration fee of £25 per Delegate cancelling. In the event of cancellation less than eight weeks but more than four weeks before the date scheduled for the Course, the Course Provider shall give the Delegate a refund of 50% of the Fee excluding any services or products supplied and paid for by Course Provider, (such as exam fees and course material which will be retained by the Course Provider) after deduction of an administration fee of £25 per Delegate cancelling. Should the delegate wish to transfer dates, less than than eight weeks but more than four weeks before the date scheduled for the course, the course provider will charge 50% of the original course fee, plus an administration fee of £25.00
For the avoidance of doubt, the amount of the refund to the Delegate under this clause will be calculated by deducting any exam fees and course material which will be retained by the Course Provider and £25 from the total amount paid by the Delegate and dividing the amount remaining after that deduction by two.
In the event of cancellation four weeks or less before the date scheduled for the Course or a request to transfer the the course to a different date, there shall be no refund and the whole Fee shall be retained by the Course Provider and the course fee will be charged in full for the new dates. This clause also pertains to any circumstance where the delegate fails to attend the course on any given day.
7.1 Except as set out expressly elsewhere in these Conditions or to the extent that any other provision of these Conditions is found to be void or otherwise unenforceable for any reason the Course Provider’s liability in respect of any loss, claims, costs, liabilities or expenses, whether direct or indirect incurred by or made against the Course Provider in connection with a Course or failure to run a Course on which the Delegate had booked shall be limited to the Fee paid by the relevant Delegate.
7.2 Nothing in these Conditions shall exclude or limit the Course Provider’s liability for death or personal injury arising as a result of the Course Provider’s negligence or arising from a fraudulent misrepresentation by the Course Provider.
7.3 It is the responsibility of the Delegate to ensure that any Course on which he or she books a place is appropriate for the Delegate’s requirements.
7.4 Every effort is made to ensure that the instructions, handouts and course materials are true and correct at the time they are given but the Course Provider does not accept any responsibility for any errors or omissions.
7.5 Any delegate attending the Course Provider’s premises are required to adhere to any notices or instructions given to them by the Course Provider. The Course Provider does not accept responsibility for personal belongings or vehicles left on the premises.
7.6 Unless specific arrangements are made for course refreshments by the Course Provider refreshments during the course will be the delegate’s responsibility.
7.7 Where external examinations are involved and the delegate for enrolment has supplied details, the Course Provider cannot accept any responsibility for the accuracy if a dispute should arise with the examinations body.
The rights in all documents provided to the Delegate in connection with the Course (‘the Course Materials’) are the property of the Course Provider and the Delegate shall not use or reproduce such documents for any commercial purpose including but not limited to distribution among other employees of the Delegate.
The Delegate (both the individual and the employer) shall jointly and severally indemnify the Course Provider against any claims, costs, loss, liability or expenses incurred by or made against the Course Provider in connection with any breach by the Delegate of clause 5.1.
The Course Provider may keep records of Delegates’ details and may contact Delegates in the future about Courses or other services available through the Course Provider which may be of interest to Delegates. Please strike out this clause if you do not wish the Course Provider to contact you and return a copy of these Conditions to the Course Provider.
The Course Provider shall not be under any liability of any kind in the event of non-performance or defective performance by it of the Course Provider’s obligations under these Conditions where such non or defective performance is beyond the reasonable control of the Course Provider.
In the event of our equipment failure, we will endeavour to reschedule or refund for the day. Our liability is limited to the value of the purchase price for the day.
In the event of delegate equipment failure, we accept no liability. We will endeavour to reschedule at the earliest opportunity, if requested to do so. No refund will be offered and any new dates will be charged at the current rate.
Notwithstanding that Courses may be provided in Scotland and Northern Ireland, these Conditions shall be governed by English law and any disputes arising in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Any obligation or liability in these Conditions which is expressed to be a liability of or obligation on the Delegate shall be joint and several on the individual Delegate and their employer where the individual’s attendance on the Course relates to their employment and / or where the employer pays for their attendance.
These Conditions may be enforced or relied upon by the Delegate and the Course Provider to the extent that any claim is made by a Delegate against the Course Provider. If any of these Conditions or any part therefore is unenforceable or void at law, it shall not affect the remainder or otherwise affect the contract between the Course Provider and the Delegate and shall be replaced by a valid term as near as possible in effect to the original term.
We are committed to providing a high quality, accessible and responsive service to our clients. One of the ways in which we can continue to improve our service to you and to other customers is by listening and responding to your comments and complaints.
We are always pleased to receive your comments about our services. It is useful for us to know when we have done a good job, as well as when things have gone less well. This helps us maintain and enhance our services to all our customers. You can provide your comments to us directly either via email firstname.lastname@example.org, via telephone 01209 899 399, or via our feedback forms sent to the delegates directly post course.
We hope you will be fully satisfied with the service you receive from Pearson CPC but if you have a complaint about our services, we want to hear from you. We will take your complaint seriously and will address it and respond to it as quickly as possible.
You can contact us directly in regards to complaints either via email email@example.com or in writing to our Head Office Address: Westside, Chapel Hill, Porthtowan, Truro, Cornwall, TR4 8AS
To help us investigate your complaint, please provide as much of the following information as possible when you contact us:
- Your Full Name (as written in your formal identification documents (driving license, birth certificate or passport.)
-Your full postal address, telephone number and email address
-A clear description of the complaint and what you would like us to do to resolve the complaint
-Whether it is an original complaint or a follow-up to a reply you were not satisfied with
We will acknowledge your complaint within two working days. We hope to respond in full within this time but if this is not possible, we will explain why and give you a date by which you can expect a full reply.
For course information and fees, please email firstname.lastname@example.org with Booking Terms & Conditions in the email subject line.