Saturday, October 16, 2021
08.00 to 16.30
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Driver Legal Requirements & Customer Care

This course provides an in-depth overview of Road Traffic Laws and legal responsibilities as a professional driver. Additionally, we cover basic techniques of customer service and tips on how to improve this.

Benefits of Attending

Delegates will be able to:

  • Offer a detailed knowledge and understanding of legal responsibilities for professional drivers
  • Gain an increased awareness of vehicle security and identify hazards in the workplace to ensure safety measures are met
  • Explain potential distractions whilst driving and how to minimise these
  • Understand when to notify the DVLA of changes to your circumstances
  • Understand passenger/ load awareness and your duty of care for your customers
  • Identify internal and external stakeholders within the business
  • Recognise positive and negative customer service, including techniques on how to further improve this

Course Content

  • Short history of road traffic collisions and learnings
  • Keeping yourself safe and legal
  • Distractions whilst driving
  • Driving defensively
  • Hazards and types of hazards
  • Customer awareness including catering for disabilities
  • Legislation: Health and Safety
  • Techniques for great customer service
  • Quiz and Feedback
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01209 899399
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