Fair Processing Notice

At Pearson CPC, we are committed to protecting and respecting your privacy.  This policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

By attending this training, you are agreeing to be bound by this policy.  Any questions regarding this policy and our privacy practices should be sent by email to info@pearsoncpc.co.uk or in writing to Pearson CPC, Westside, Chapel Hill, Porthtowan, TR4 8AS.

How do we collect information from you?

We might collect data from you when you contact us, either on the telephone, website or via email.

What type of information is collected from you?

Contact details, photographic images, driving licence, passport and payment details.

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How is your information used?

We may use your information to:

• Register you with CILT.  You can find out more about how your data is used on that database at: https://ciltuk.org.uk/privacy
• Where appropriate, we may upload complete periodic training hours on the Government’s Recording and Evidencing (R & E) database, you can find out more about how your data is used on that database at: https://www.gov.uk/government/organisations/driver-and-vehicle-standards-agency/about/personal-information-charter

• Complete an Attendance Certificate
• We might provide you with other goods and services or seek your views or comments on the services we provide unless you tell us otherwise.
• Notify you of changes to our services
• Send you communications, which you have requested and may be of interest to you.

We review our retention periods for personal information on a regular basis.  We are legally required to hold some types of information, such as periodic training, to fulfil our statutory obligations for up to six years.

Depending on the type of data, we will hold your personal information on our systems for:

• We will retain CILT data for 6 years
• We will retain Driver CPC data for 6 years
• We will retain personal data for a minimum of 5 years

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Who has access to your information?

Your information will be shared, where appropriate, with CILT for the purposes of registration for the online Transport Manager exams and CILT Membership.  The Chartered Institute of Logistics and Transport in the UK, Earlstree Road, Corby, Northamptonshire, NN17 4AX.  Tel:  01536 740100

Your information will be shared with DVSA for them to monitor and manage approved centres and the training uploaded to the DVSA system.  DVSA, 1 Unity Square, Queensbridge Road, Nottingham, NG2 1AY. Tel:  01908 787 000.

How can you access and update your information?

The accuracy of your information is important to us.  If you would like to access the data, we hold about you, please contact: info@pearsoncpc.co.uk  Alternatively you can telephone 01209 899399.  You have a right to ask for a copy of the information Pearson CPC hold about you.  You have the right to request that the data we hold about you is erased or rectified.

How do I complain to the regulator?

If you would like to complain about the way we handle data, please visit https://ico.org.uk/make-a-complaint/